Terms of Service (draft)
1. Who we are
Fizz Labs Accessibility Check is operated by Fizz Labs (fizzlabs.ai). Contact: support@fizzlabs.ai. Orders will be processed by [Merchant of Record: to be added], which acts as the seller of record and handles payment, invoices and sales tax.
2. Definitions
"Software-Generated Report" means a document or file produced by Fizz Labs software from automated testing of pages the customer specifies, without manual expert review.
"Deliverables" means Software-Generated Reports, fix files, re-scan reports and ACR drafts that we send to you as files.
"Customer Site" means the website or product you ask us to test.
3. Authorization
You may only ask us to test a Customer Site that you own or manage, or that you are authorized to have tested. We may ask you to confirm this before we start.
4. Not legal advice; no guarantee
Deliverables are technical information, not legal advice, and do not guarantee compliance with the ADA, Section 508, the European Accessibility Act, the BFSG or any other law. Automated testing finds only some accessibility issues.
ACR drafts are software-assisted drafts for your review. You must review and complete them before giving them to anyone, and you are responsible for the final document.
5. Delivery
We deliver Deliverables as files.
Target delivery times: Report — 5 business days; Report + Fix Pack — 7 business days, plus 3 business days for the re-scan after you ask for it; ACR draft — 7 business days; Title II PDF Inventory — 5 business days. Times start when we confirm scope by email.
6. Refunds
If we do not deliver within 7 days after the target delivery time, you get a full refund. After delivery, if a Deliverable does not match the agreed scope, we regenerate it once. You can cancel a subscription at any time; billing stops from the next renewal.
7. Limitation of liability
Our total liability for any claim relating to an order is limited to the amount you paid for that order. To the extent permitted by applicable law, we are not liable for indirect or consequential losses.
8. Your content
We use the scan results we collect from a Customer Site only to produce your Deliverables, and we delete them 90 days after delivery.
9. Changes
We will show the date of each version of these terms on this page. Changes apply to orders placed after the new version is published.
10. Governing law
[to be confirmed before checkout opens]